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FAQ

Service & Repair

You will need the serial number off your Erchonia equipment, your contact information (address, phone number, e-mail)

You will ship your equipment to our facility in Melbourne – 650 Atlantis Rd., Melbourne, FL 32904, Attn: Service Department.

Erchonia strives for only the best quality therefore we do all repairs in house to insure our customers the best quality possible.

We recommend, FedEx or UPS they are the most reliable, If you do not have a box or foam to pack the unit up, you may go to FedEx or UPS store and they can pack it up for you.

Yes, you have a 90 day warranty on everything parts, labor, shipping, etc. all Batteries and Diodes you will have a 1 year warranty.

The first step you need to contact a representative in our service department by phone or e-mail to setup a service order, Second step once service order is setup, pack equipment up safely put your service order # on the outside of the box and on the inside, once we receive the equipment we will contact you by phone or e-mail letting you know we have received it, it will then go out to our technicians who will examine the equipment, once it’s been looked over we will contact you by phone or e-mail letting you know the diagnoses and cost to have the unit repaired, once we received approval to move forward with the repair we will collect payment over the phone or through e-mail then fix the unit, ship it out and e-mail you the tracking #.

3-5 business days once we receive it in our facility, Also please keep in mind this does not include your shipping days to and from Erchonia.

Sales & Marketing

Since the applications of low-level laser therapy are virtually endless and 3LT® can be included in most modalities, Erchonia works within the trends of the general medical community.

Erchonia has a make and model for every type of application and each budget. Contact 888.242.0571 to talk with a sales representative.

Research

Erchonia has sponsored numerous clinical trials and continues to promote low-level laser as a modality through ongoing research.

General Knowledge

This will depend on the patient and their body type, and how quickly their body is able to process the fat. With some patients, results using Emerald Laser™ will be seen after a few treatments, others will see results towards the end of the treatment cycle as their body will take more time to process the fat.

Since the Emerald Laser helps you lose actual fat and not water weight, results are long-lasting as long as you stick to a calorie neutral diet proceeding the treatments.

Emerald Laser™ is great for anyone looking to lose inches, man or woman, and is the only device proven to not only treat small pockets of fat, but also those with a BMI 30+. Patients will be informed by their provider of the results they should expect and assigned a treatment plan that will help them reach their goal.

Many people think of their fat cells as the enemy. The common belief is that fat cells accumulate volume to form saddlebags, love handles, and muffin-tops which in turn will rob us of our youthfulness and self-confidence.  However, our fat cells are complex and dynamic entities that affect an astounding number of bodily functions, supports the processes that keep us lean, helps us regulate our metabolism and immune systems! Learn More about why we don’t kill fat cells and how we remove fat from the body with the Emerald Laser™.

Emerald Laser treatment costs range anywhere from $1,500-$2,500 for 6 a treatment package. Find a provider in your area to learn the cost of Emerald Laser treatment. The Emerald Laser™ is FDA cleared for the treatment of overall body, which means you can treat virtually any body part, such as your waist, hips, thighs, neck, bra fat, arms, and more!

Clients in our clinical trial study lost an average of 5.9 inches in 4 weeks. However, individual results using Emerald Laser™ may vary.

You can find a provider near you by visiting our find a provider page.

Contraindications

There are no known and / or published adverse effects of low-level laser therapy.

Some persons have reported a sense of deep relaxation that may cause drowsiness.

No, low-level laser by virtue of design is non-heat producing and does not alter the cell structure. The laser irradiation is non-ionizing, meaning it does not collect in the tissue.

There are no code regulated contraindications; however, since there are no long term evaluations on certain conditions, Erchonia does not recommend use on pregnant women or persons with a pace maker.

Compliance

Erchonia Corporation develops, designs, and manufactures devices in accordance to both FDA and International Standards for Medical Device Quality Standards. Prior to release to production, finished devices are tested to Medical Safety Standards for Laser Controls, EMC, and Safety.

Yes. The Emerald Laser is FDA Market Cleared for Overall body circumference reduction & Treating patients up to 40 BMI.

Applications

Erchonia 3LT® devices used electric diodes, which are high end, culminated and strictly measured within a plus/minus .05%. LEDs are inexpensive, non-focused wide range light sources. The primary difference is in performance and depth of penetration. Laser diodes penetrate, working subcutaneously, LEDs do not affecting the surface only.

This is dependent of the application; however, progress is immediately evident.

The mechanics of low low-level laser therapy is administered is based on the indication for use; however, the general process is the probe containing the laser diode(s) are held in place or moved gently over the treatment area at a distance of anywhere from 4” – 12”.

No, most people do not feel anything. For those that have reported a feeling, it is nothing more than a slight tingling.