Service & Repair
What Information do I need to have present when contacting a service representative to setup a service order?
You will need the serial number off your Erchonia equipment, your contact information (address, phone number, e-mail)
Where do I ship my Erchonia equipment if I need service?
You will ship your equipment to our facility in Melbourne – 650 Atlantis Rd., Melbourne, FL 32904, Attn: Service Department.
Do I send my Erchonia equipment in for service or can parts be sent to me for self service?
Erchonia strives for only the best quality therefore we do all repairs in house to insure our customers the best quality possible.
How do you recommend I ship in my Erchonia equipment?
We recommend, FedEx or UPS they are the most reliable, If you do not have a box or foam to pack the unit up, you may go to FedEx or UPS store and they can pack it up for you.
Is there any kind of warranty after repairs have been done?
Yes, you have a 90 day warranty on everything parts, labor, shipping, etc. all Batteries and Diodes you will have a 1 year warranty.
How does the process work on getting my Erchonia equipment serviced?
The first step you need to contact a representative in our service department by phone or e-mail to setup a service order, Second step once service order is setup, pack equipment up safely put your service order # on the outside of the box and on the inside, once we receive the equipment we will contact you by phone or e-mail letting you know we have received it, it will then go out to our technicians who will examine the equipment, once it’s been looked over we will contact you by phone or e-mail letting you know the diagnoses and cost to have the unit repaired, once we received approval to move forward with the repair we will collect payment over the phone or through e-mail then fix the unit, ship it out and e-mail you the tracking #.
How long is the turnaround time for servicing my Erchonia equipment?
3-5 business days once we receive it in our facility, Also please keep in mind this does not include your shipping days to and from Erchonia.
Sales & Marketing
How can I become an Emerald Laser™ provider?
If you are looking to offer cold laser therapy for fat loss at your medical office, contact us! A representative will be in touch to gather the required information.
What are the trends in laser therapy?
Since the applications of low-level laser therapy are virtually endless and 3LT® can be included in most modalities, Erchonia works within the trends of the general medical community.
How much does the Erchonia laser device cost?
Erchonia has a make and model for every type of application and each budget. Contact 888.242.0571 to talk with a sales representative.
Research
What clinical studies have been conducted using low-level laser?
Erchonia has sponsored numerous clinical trials and continues to promote low-level laser as a modality through ongoing research.
Contraindications
Who should not use Emerald Laser?
There are no code regulated contraindications, however, since there are no long term evaluations on certain conditions we do not recommend use on pregnant women or persons with a pace maker.
What side effects can my patients expect?
There are no known negative side effects of low-level laser therapy. Since it’s a non-invasive procedure, Emerald Laser requires no preparation and no recovery time. Patients can resume normal activities immediately following a session. Some patients have reported drowsiness. Emerald Laser also avoids any long-term side effects by ensuring fat cells are never destroyed.
Does low-level laser therapy cause heat damage or cancer in the tissue?
No. A low-level laser is non-heat producing an doesn’t alter cell structure. The laser irradiation is non-ionizing so it does not collect in the tissue.
Are there any complications to treatments that I should notify my patients about?
There are no known and/or published adverse effects of low-level laser therapy
Compliance
Are Erchonia low-level laser devices tested to ensure safety?
Erchonia Corporation develops, designs, and manufactures devices in accordance to both FDA and International Standards for Medical Device Quality Standards. Prior to release to production, finished devices are tested to Medical Safety Standards for Laser Controls, EMC, and Safety.
Is low-level laser therapy FDA market cleared?
Yes. The Emerald Laser is FDA Market Cleared for Overall body circumference reduction & Treating patients up to 40 BMI.
Applications
What’s the difference between Lasers vs. LED?
Erchonia 3LT® devices used electric diodes, which are high end, culminated and strictly measured within a plus/minus .05%. LEDs are inexpensive, non-focused wide range light sources. The primary difference is in performance and depth of penetration. Laser diodes penetrate, working subcutaneously, LEDs do not affecting the surface only.
How long does it take for the laser to heal or improve a condition?
This is dependent of the application; however, progress is immediately evident.
How is low-level laser therapy administered?
The mechanics of low low-level laser therapy is administered is based on the indication for use; however, generally, you simply lie down on a table and an operator directs the lasers appropriately. The probe containing the laser diode(s) are held in place or moved gently over the treatment area at a distance of anywhere from 4” – 12”. Each session takes about 30 minutes. A full cold laser weight loss package includes six sessions.
Is low-level laser therapy painful?
No, most people do not feel anything. For those that have reported a feeling, it is nothing more than a slight tingling.